Commerzbank Ava: From answering questions to executing banking tasks

This is a sourced public case study, not a Negency client engagement.

Challenge

Immediate personalized service must coexist with legacy systems, fraud controls, data security, and strict regulation.

Approach

The public case connected the agent to trusted knowledge, search, content safety, and banking systems, with human handoff when needed.

Reported outcome

Publicly reported: more than 30,000 customer conversations per month, about 75% autonomous resolution, and roughly doubled development efficiency.

Relevant Negency capabilities

Regulated agents, knowledge and permission governance, system integration, human-in-the-loop, audit and compliance controls

PUBLIC SOURCE

Microsoft Customer Story

Figures are from a public Microsoft customer story and are not Negency project results.